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Know what to do in an emergency

It’s information that hopefully no-one has to use, but emergency procedures in Dubai might be different from those in your home country.

Here’s a list of useful information and things to bear in mind if ever needed.

Emergency numbers:

  • Police: 999
  • Ambulance: 998
  • Fire Department: 997
  • Coastguard: 996
  • Electricity failure: 991
  • Water failure: 992

Download the DCAS SOS app: This app allows you to request an ambulance directly and its SOS feature determines the exact location of the patient. The app is available on Google Play and Apple’s App Store.

Road traffic accidents: By law, you must report any traffic incident in the UAE. If you find yourself in a road traffic accident, call the police on 999 before you leave the scene of the incident.

Local hospitals: Familiarise yourself with the hospitals closest to you and whether they have a Pediatric Intensive Care Unit (PICU) as not all do. Find the directory here. If you’re driving to the hospital, keep the time of day in mind as traffic conditions can add significant time to a journey

Have information in easy-reach:

  • Makani number (printed outside your door) to help an ambulance find you as quickly as possible
  • EID or passport details of everyone in the household
  • An emergency care contact if you have more than one child

In hospital:

  • Know you can request a transfer if necessary,
  • Document every medication administered to your child as verbal and written instructions can sometimes differ
  • Don’t hesitate to express your concerns if you feel there is something wrong.